Despite the distinct lack of legroom, despite the fact that drinks cost at least €5, despite the fact that you have to scroll down to ‘don’t insure me’ (which is located below Denmark) when confirming flights to avoid accidentally booking travel insurance or any other extras, I very much like Ryanair. Why? Because their flights are so cheap that they allow me to afford them. Because they are so cheap, I accept that they try every sneaky way they can to squeeze more money out of you and that flights are nonrefundable – and I am still grateful.
Due to an unfortunate ankle break, I had to make amendments (cancellations) to my intended trip through Spain and Portugal. That was when I stumbled upon this little piece of information on the Ryanair site:
In the event of the serious illness of a passenger making it impossible to travel (or death), the reservations of the affected passenger and of persons travelling on the same booking reference may, at our discretion, be refunded or, as appropriate, modified by our waiving any restriction or fee on changing flights upon suitable documentary evidence produced to us in advance of the date of travel.
Duly, for the two flights I wanted to cancel, I applied with the hospital documentation that proved the broken leg and duly, Ryanair responded in the following way to both flights that I wished to cancel:
Thus they said no and indicated that I should contact my travel insurance instead. This is quite an acceptable response, after all, it isn’t Ryanair’s fault that we broke a leg (an ankle) somewhere along the way. Plus, they are a business making profit and clearly state that flights are nonrefundable. Except in the case of injury or death making it impossible to travel. It was not impossible for us to travel, but it was incredibly difficult for us to do our original plan of walking outside and exploring, thus we cancelled.
So out of interest, has anyone ever received a refund from Ryanair? I would be (pleasantly) surprised if anyone has.